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Moisture Testing & Reporting
Moisture Control Services (Aust) PTY LTD [MCS] is committed to protecting the privacy and confidentiality of information it collects from clients, service providers and contractors. In acting for clients, MCS adherers to its fiduciary duties, duty of confidentially and legal professional privilege in all actions taken on clients’ behalf. Further, in the conduct of this practice MCS commits to protecting the privacy of personal information regarding individual clients, service providers, contractors and agents.
MCS collects information directly from you through correspondence, e-mail, in person and by telephone. Indicative information collected includes your name, contact details, insurance details and any fact or opinion you provide that is relevant to the matter at hand. MCS also collects information from a third party such as; insurance company, property manager, assessor, insurance broker or property owner.
In relation to individuals acting as service providers, contractors or agents of the firm, MCS collects your name, contact details and relevant information concerning your dealings with us.
In relation to clients, this information is collected to provide you with advice and representation. In the provision of such services, we may provide information to agents to take actions or make enquiries in relation to the conduct of your matter.
In relation to individuals acting as service providers, contractors or agents, we may use your information to access or use services provided by you or an organization that you represent.
MCS will use and disclose your information for the primary purpose for which you have provided the information. In addition to the use and disclosure of information outlined above and under “Purpose of Collection”, we also use and disclose information for purposes such as invoicing, relating correspondence and accurate file management.
At your instructions or according to the requirements of law, MCS may disclose your information to organizations such as regulatory authorities, government departments, court, or other authorised parties.
The information you provide us is stored on computer and paper base files as appropriate. The secure storage and use of information is of paramount importance to us so that all reasonable steps are taken to protect the information from misuse of loss, or unauthorized access, modification or disclosure by means such as password and network protection.
In addition, all staff with access to your personal information is bound by duties of confidentiality.
MCS take all reasonable steps to ensure that the information we collect is accurate, complete and up to date at the time of collection. If your circumstances change or you have reason to believe our records are not accurate, complete or up to date, please contact us immediately and MCS will take reasonable steps to amend the information in accordance with the above criteria or an alternative may be discussed with you.
You may request access to personal information that MCS hold on you. All reasonable action will be taken to assist access or to address any reasons in accordance with law. If access is provided, a reasonable fee may be charged for time and other costs incurred in providing access.
If you have any further queries concerning any aspects of this policy or our practices, or a concern please contact our Privacy Officer.
MOISTURE CONTROL SERVICES
Attn - Manager
PO Box 3005,
Hendra Qld 4011
Need Urgent Assistance?
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24hours 7days a week.
By getting expert advice and speedy service we can help you mitigate further damage to your property.
MCS is a IICRC certified company meaning you can be confident that you will get a professional service who will take care of your valuable carpets, furnishings and property.
100% customer satisfaction...
In the unlikely situation that you are not happy with our job we will re-attend and rectify the item requested. If this cannot be achieved to your satisfaction MCS will refund you the value of this work.
© Copyright Moisture Control Services 2011