1800 800 675

Thank you for arranging the quote today. You guys were amazing to have someone attend at such short notice and your rep Joe was extremely thorough, he explained moisture process, how mould occurs and preventatives to put in place for future reference to avoid mould. He was extremely professional and was well informed and obviously very experienced. I would happily recommend you guys to anyone who is in need of a referral. Thank you for putting my mind at ease!

I was very impressed by how quickly Moisture Control Services got here and how thorough MCS was who detected asbestos under the vinyl floor before any damage occurred.

I am writing to you to commend Kelly, the assessor appointed to the above contents claim, and Michael, the owner of Moisture Control Services, on the exceptional customer service they have provided me with in this matter, especially during their last attendance today. Kelly and Michael devoted about 5 hours of their precious time at the site today so we could go through all the damaged contents in detail as well as many queries and concerns that I had. They both were patient, courteous and thorough in their explanations and assessments. They did not even stop to go to the bathroom or have any break, let alone have anything to eat for lunch. They worked tirelessly all these hours. Kelly and Michael are clearly professionals and it has been a pleasure dealing with them in this very challenging period we are going through with our flooded house. I would like to formally acknowledge their work ethic and professionalism.

Brendan was absolutely fantastic in helping us recover our carpets. We would recommend every day of the week and more.

I’m writing to your company to provide feedback on the recent service I received from Moisture Control Services. This week we had a major water leak in our unit whilst our tenants were away. This occurred on Monday 1/10 (Public Holiday). I initially spoke with Michael. It was Brendan who first attended the property on Monday and subsequently Brendan and Joe on Tues/Weds and Joe on Thursday. I cannot speak highly enough of how Brendon initially took control of the situation and then subsequently how both Brendan & Joe went about dealing with this problem. Needless to say, we were in somewhat of a panic (there was considerable damage to flooring and internal cabinetry). I had complete confidence in their work and how they approached the problem. Both Brendan & Joe are an asset to your company and as a result of their service, I would recommend your company. (I would also like to add that I had a phone conversation with a lady named Kim and I found her also to be very efficient). Please pass on our appreciation to both Brendan & Joe.

The insured wanted to make a formal compliment for Oriel trades who attended today. She was so happy with such marvellous help from courteous trades and very happy they were outstanding!! They Brought boxes, drop sheets and their assistance was much appreciated as she was not feeling well especially today. She has dealt with Michael who manages team before and he is also of the same calibre and what they did today made huge difference and very productive day. Thanks Team for taking care of our insured especially with the last minute requests for attendance.

Just wanted to pass on thanks and feedback in relation to all the staff/ tradespeople who attended the site today. They were all so very professional and accommodating which really assisted in what was quite a sensitive and traumatic time for the family. The family representative also expressed to me her sincerest appreciation for the assistance and professionalism displayed by all involved. Thanks again for your assistance in this matter.

Last Thursday my hot water system blew up. Within 30 minutes there were Tradesmen from Moisture Control at my house helping me. I am letting you know how grateful and thankful I am with the service I got. All the workers were very professional, polite and helpful .Thank you very, very much Moisture Control! I am so lucky.

Your team, Jay, Wade and Anthony attended my property and during my interactions with them over the last 3 weeks, they were friendly, professional and exceeded my expectations. Excellent customer service is a rare thing these days. When your team told me they would be at my apartment at 10 am or 9 am, they were there "Boom" at my door. Astounding and amazing at the same time. I just wanted to let you know what a great team you have, great attitude, professional, attentive, and with good knowledge and skillet. Nothing was too much trouble. Many thanks from a grateful customer.

I am thrilled with all the office and maintenance staff- I appreciate all the help I received. The team work is amazing. Yours Faithfully, Mrs Allen